![]() ![]() ![]() If they did, obtain the details from them of where and how it was sent to us, including if the check was mailed or if the payment was sent electronically. ![]() Made an online payment through your bank’s bill payment service: Check with your bank to find out if they sent the payment to Synchrony Bank. If cashed, get a copy of the cancelled check from your bank. Mailed a check: Check with your bank to see if the check was cashed. Have your payment information ready, including: Payment date, type (check, money order, electronic, etc.), amount, account number and how (address/channel) payment was made (USPS, online, Pay by Phone, In-Store). If it has, contact us at the phone number indicated on your card and/or statement. Verify with your banking institution that the payment has cleared. What should I do if my payment has not been applied to my account? ![]()
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